🛠️ AI-Built Apps: Who Keeps Them Running?
Software is easier to admire when nobody’s paycheck depends on it.
SAP’s chief technology officer, Philipp Herzig, sees a flaw in claims that AI will make traditional software companies obsolete. AI-built apps leave plenty of work: protecting data, controlling access, handling exceptions and keeping the whole operation reliable.
In an interview produced in partnership with SAP, he argues that this gap also helps explain why promising AI trials stall before reaching daily use.
His more revealing point concerns people. At SAP, he says, adoption has proved harder than the technology. AI changes who makes decisions, whose expertise matters and who feels in control.
His advice is practical: start with colleagues whose judgment people already trust. A respected manager showing a useful result carries more weight than another announcement from headquarters.
❓ The Big Question About AI-Built Apps
What would make your team trust AI with work that matters?
⭐ Why It’s Important
A successful demonstration earns attention. Reliable daily use earns trust.
Choose one problem worth solving. Give a respected colleague time to test it. Measure the result, examine the mistakes and make responsibility clear.
The useful milestone comes when someone reaches for the tool because it helps—not because management keeps asking.
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