🤖 AI at Salesforce: “It’s Doing 30–50% of Our Work Now,” Says CEO

NewBits Media
Jun 28
2 min read

Marc Benioff just made it official: AI at Salesforce isn’t a side project — it’s doing nearly half the company’s work.

In an interview with Bloomberg’s Emily Chang, Benioff revealed that 30% to 50% of all tasks at Salesforce are now handled by AI, especially in engineering, coding, and customer service.

“AI can do things that before we were doing, and we can move on to higher-value work.” – Marc Benioff

🔍 Highlights from the Interview

AI Accuracy at Salesforce? Around 93%, according to Benioff.

Use Cases: Engineering automation, code generation, customer service responses, and internal productivity tools.

Confidence in AI? High, but realistic: “You’ll never see me saying that we’re at 100%.”

Benioff also took a subtle jab at competitors:

“A lot of other vendors are at lower levels of accuracy — they don’t have as much data and metadata to fuel their models.”

📈 The Bigger Picture: AI at Salesforce and the Rise of Digital Labor

Benioff didn’t mince words about the future:

“We’re probably looking at $3 to $12 trillion of digital labor getting deployed.”

This includes everything from AI agents to physical robots, and it’s reshaping what work looks like inside enterprise companies.

⚡ Why This Matters

For Enterprises: The AI adoption curve just went vertical. If AI at Salesforce is now handling up to half of internal operations, expect the rest of the Fortune 500 to follow.

For Workers: The shift opens the door for more strategic and creative roles — but also forces a rethink on upskilling and digital literacy.

For Investors: Companies that embed AI deeply (like Salesforce with Agentforce) are poised to scale faster with leaner teams.

🧠 TL;DR

AI does 30–50% of Salesforce’s internal work

93% accuracy rate reported in real-world use

Digital labor economy = $3–$12 trillion potential

Shift will impact everything from job design to enterprise value chains

AI at Salesforce isn’t about replacing humans — it’s about redefining what they focus on. And if Benioff is right, this is just the beginning of the "AI agent" economy.

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