Copilot Studio

Microsoft Copilot Studio is a low-code platform for building, customizing, and deploying AI agents that integrate seamlessly with enterprise data and business processes. Used by over 230,000 organizations including 90% of the Fortune 500, Copilot Studio enables both citizen developers and professional developers to create sophisticated agentic AI solutions that work across the Microsoft ecosystem and beyond.

Key Features:

• Multi-Agent Orchestration - Supports multi-agent systems where agents built with Microsoft 365, Azure AI, and Microsoft Fabric collaborate by delegating tasks and sharing results to complete complex workflows
• Computer Use Capabilities - Agents can interact with any system that has a graphical user interface, navigating menus, clicking buttons, and typing in fields across websites and desktop applications
• Microsoft 365 Copilot Tuning - Low-code capability to tune AI models using company data, workflows, and processes without requiring data scientists or extensive development time
• No-Code Agent Development - Intuitive graphical interface allowing rapid agent creation and deployment with AI-powered assistance for configuration from natural language
• Enterprise Data Integration - Common Knowledge Graph connects agents to enterprise systems with enhanced connectors, simplifying RAG and reducing indexing complexity
• Agent Store Marketplace - Centralized marketplace with 70+ pre-built agents from Microsoft, partners, and customers for rapid deployment across business processes
• Agent2Agent (A2A) Protocol Support - Open protocol allowing agents to connect with those built on third-party platforms for cross-ecosystem collaboration
• Microsoft Entra Agent ID - Automatic identity assignment for agents with enterprise security and governance controls built-in

Use Cases:

• Customer service automation with 24/7 multilingual support and handoff capabilities
• Sales process automation including lead qualification and proposal generation
• Document processing workflows with automated data extraction and analysis
• Employee assistance for HR, payroll, and internal process automation
• Regulatory compliance and procedure navigation for complex industries
• Marketing campaign orchestration and consumer data insights
• Financial services and banking customer support optimization

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